Sales & Service

Advice and support for your daylight solution.

Intura helps private customers and professionals with product selection, quotations, project enquiries, documentation and service. Choose the route below that best matches your enquiry.

Call +31 (0)33 202 20 82 Email sales

Available Monday to Friday, 09:00–17:30.

Intura daylight solutions and advice from Nijkerk

How can we help?

Go straight to the right information.

A product enquiry often requires different information from an installation or service enquiry. Please select the most appropriate route.

Buying and choosing

Product advice and quotations

Help choosing a roof window, flat roof window, sun tunnel, rooflight, roof access hatch, window or door.

Request advice or a quotation →

For professionals

Professionals and projects

Support for dealers, architects, contractors, roofers, housing associations and owners’ associations.

Explore the options →

Preparation

Brochures and instructions

Find product information, brochures and the latest installation instructions for your chosen product.

View the documentation →

After purchase

Service and warranty

Submit complete details of a fault or malfunction so that the situation can be assessed efficiently.

Go to the service form →

Advice and sales

From standard products to bespoke projects.

Many standard products can be viewed and ordered directly from our webshop. For bespoke solutions, larger quantities or unusual roof structures, our daylight advisers will be pleased to assist you at an early stage.

When requesting advice or a quotation, please include the building type, roof type, approximate dimensions or structural opening, required function, number of products and any available drawings or photographs.

Visit the webshop Discuss your requirements

Useful information to include

Type of building and room
Flat, pitched or vertical building element
Approximate dimensions or available structural opening
Required function, such as daylight, ventilation or access
Photographs, sketches or project drawings
Required schedule and quantities

Working together

Support for professionals.

Intura supports professional customers during design, sales, preparation, construction and management. Our support is tailored to your role and the stage of the project.

Dealers

Product information, range advice, sales support and commercial ordering arrangements for physical retailers and specialist webshops.

Discuss becoming a dealer →

Architects and consultants

Advice on applications, dimensions, glazing, ventilation, solar control, detailing and the available technical documentation.

Request project support →

Contractors and roofers

Practical coordination concerning product selection, structural openings, upstands, roof pitches, delivery, installation and connection to the roof covering.

Create a business account →

Housing associations and owners’ associations

Support for series-based renovation, replacement, energy-efficiency and planned maintenance projects, with attention to management and repeatability.

Discuss a project →

Create a professional account Log in

Documentation

Brochures, installation instructions and technical files.

Always use the latest information for the exact model, dimensions and selected version. Not every type of document is available for every product group.

Brochures

View product ranges, applications, versions and key technical specifications for each product group.

View all brochures →

Installation instructions

Download the available installation information for roof windows, flat roof windows and related accessories.

View the instructions →

Specification texts and drawings

Files for supported standard products may be available through the online product configurator. For rooflights, please use the brochure and project-specific coordination.

Open the product configurator →

Warranty and service

A complete service request helps us respond faster.

Is an Intura product not working as expected or has a fault developed? Please use the service form. Include the model, production code, purchase details, clear overview and detail photographs and, where possible, a short video if the problem involves movement.

Many roof windows, flat roof windows and glazing products come with a 10-year warranty, unless stated otherwise. Electrical components, moving parts and accessories generally have a 2-year warranty. The conditions for the exact product, the order and the current general terms and conditions are always decisive.

Submit a service request View the terms and conditions

Prepare a service request Product code, proof of purchase, overview photographs and details. Installation enquiry First check the instructions for the exact product. Potentially unsafe situation Do not operate the product any further and contact us by telephone.

Frequently asked questions

Practical answers about sales and service.

Can private customers order directly from Intura?

Many standard products can be ordered directly through the webshop. For bespoke solutions, larger quantities or a complex application, we recommend contacting us first. You can also ask us to help you find a dealer or installer in your area.

What information is required for a quotation or project recommendation?

Please include the building type, roof type, approximate dimensions or structural opening, required function, quantities, project stage and schedule. Add any available photographs, sketches or drawings.

Where can I find the installation instructions for my product?

The latest downloads for each product group can be found on the installation instructions page. Always check the model, dimensions and version.

Are CAD drawings and specification texts available for every product?

No. Availability varies by product group and version. You can use the online product configurator for supported standard products. Generic CAD drawings and specification texts are not available for rooflights; please consult the brochure and discuss a specific project with Intura.

How do I report a malfunction, damage or defect?

Use the service form and include the model, production code, purchase details, overview photographs and close-up images. A short video is helpful for problems involving opening, closing, ventilation, motors or controls.

Can I visit the showroom in Nijkerk?

Yes. The showroom at Ampèrestraat 15 in Nijkerk can be visited by appointment. Please call +31 (0)33 202 20 82 in advance so that the right adviser and relevant products are available.

Personal contact

Discuss your enquiry with Intura.

Call us for advice or email your product or project details.

+31 (0)33 202 20 82 [email protected]