Intura service

We are here to help.

Is an Intura product not working as expected, or has a defect occurred? Submit your service request as completely as possible through this page. The correct product details, documents and images help us assess your request more quickly and accurately.

Start your service request See what you need

For homeowners, dealers, contractors, roofers and installers.

Have this information ready

A complete request helps us respond efficiently.

Product model, type and dimensions
Purchase date, order number and supplier
Photo of the label showing the production code
Proof of purchase or invoice
Clear overview and detail photographs
For moving parts, a short video where possible

SubmitUsing the form on this page

Production codeLabel on the inside

ImagesOverview and details

AssessmentBased on complete information

Next stepTargeted advice after assessment

How we handle your request

From service request to the appropriate next step.

A clear diagnosis starts with complete information. Describe not only what appears to be defective, but also when the problem occurs and what has already been checked.

01 · submit

You complete the form

Provide product and purchase details, the installation address and a clear, specific description of the issue.

02 · assess

We review the information

Our service team assesses the request, production code, documents and images. We may ask for additional information if anything is missing.

03 · next step

You receive a response

Depending on the outcome, we discuss the most appropriate next step, such as an additional check, a component or support from a qualified professional.

Prepare your request

Make the problem visible and easy to identify.

A photograph of one small detail often provides too little context. Start with one or more overview photographs showing the complete product and installation. Then add detail photographs of the defect, connections and any damage.

For problems involving opening, closing, ventilation, a motor or controls, a short video can be particularly helpful. Include the control being used and show exactly what happens when the product is operated.

If the situation may be unsafe: stop operating the product, keep the area below clear and call +31 (0)33 202 2082. This includes damaged glass, loose components or a moving element that cannot be closed safely.

Service request checklist

Record the product type, model and dimensions.
Find the purchase date and order number.
State which dealer or contractor supplied the product.
Take a legible photograph of the production code.
Add the proof of purchase or invoice.
Take photographs of the entire product and surroundings.
Add close-up photographs of the visible issue.
For moving faults, include a short video.
Describe when and under which conditions the problem occurs.

Go to the form

Identify the correct product

The production code is important for an accurate assessment.

For flat roof windows and roof windows, a photograph of the product label is mandatory. The production code helps us identify the product version, production series and relevant specifications.

Step 1

Find the label

Check the inside of the product and the visible parts of the frame or opening section. Its exact position may differ by product type.

Step 2

Make the code legible

Photograph the complete label straight on, in good light and without reflections or motion blur.

Step 3

Add context

Include an overview photograph as well as the label. This makes the product, dimensions and installation easier to recognise.

Submit a service request

Complete the form as fully as possible.

Fields marked with an asterisk are mandatory. Before submitting, check that the production code, proof of purchase and relevant photographs or video have been attached.

Is the form not displayed? Open the Intura service form in a new window.

Frequently asked questions

Practical information about your service request.

Why do I need to provide a photograph of the production code?

The production code helps Intura identify the correct version and production series. For flat roof windows and roof windows, this photograph is therefore mandatory for an accurate assessment.

Which photographs should I provide?

Include an overview photograph of the complete product, photographs of the installation and sharp close-ups of the issue. In the event of a leak, images of both the internal and external connections are important.

Do I need to provide proof of purchase?

Yes. Include the sales receipt or invoice and state the order number and the dealer or contractor from whom the product was purchased. This helps us trace the purchase and delivery.

What should I do if I have an installation question but no defect?

First consult the available installation instructions. If you still need support, contact us and state the product type, dimensions and installation details.

What should I do if the situation may be unsafe?

Stop operating the product, keep the area below clear and call Intura on +31 (0)33 202 2082. Only take photographs when it is safe to do so.

Ready to submit your request?

Give us the information we need to help you effectively.

Complete the service form and attach the production code, proof of purchase and clear images.

Start service request General enquiry

Service form